On a pouring wet day

After the late night phone call and the techie lingo I didn't understand I phoned Serco in the morning as I said I'd do and found out that the battery was low in the PID ....his PID. I still wasn't sure what a PID was but guessed it had to be the tag. "Am I covered then?" Yes I was but they needed to change his PID and liked to do that the next day.
So I had very little sleep overnight, the PTSD had predictably really kicked in after the phone call and it was absolutely chucking it down and some poor woman wants to come down to visit asap - and that has to be today if at all possible. I explained that I had to be at my carers for lunch and would be going out later with my carer so it had to be before 2.30 and not at lunchtime. The intrusion of the early release of Carruthers is a pain, but that's the price for a victim to be protected.
Eventually after a lot of calls from this poor woman on her mobile (until she ran out of her network coverage) and after a satnav taking her up dirt tracks and all sorts of places that were not the right places, she finally arrived. The most drookit looking wee soul in a dark jacket covered with water just from getting her work bag from her car to my door. The rain was relentless and unforgiving of anything in it's descent from the sky. I think she was surprised anybody lived in this area. Maybe not what she was used to? It's definitely not 'urban' where I live.
What a lovely woman. Instantly kind and caring, she explained all the lingo that will make life easier for me if this ever happens again. I saw her making up a tag. Oh, oh, she's not expecting me to have that thing on? No, I had to take it to every room in the house, including putting it in the cast iron bath to see if that picked up a signal on the black hand-held unit she had by my black box. Then my turn to get waterproofs on and take the tag for a walk outside. Finally all set up and that was it. Job done. She left in the wind and rain at 2.30.
With a helpful cheery woman from Serco who explained what she was doing I felt slightly less miffed than I had done the night before at 10.29. I did raise the issue of Serco making late calls to me though and she saw for herself how jumpy I am when the phone rings when she had to 'force' the machine to set off so that the centre calls back. Yes, phones really do that to me.
I couldn't believe that of all the days she had to come on a really terrible one with a massive surplus of both wind and rain. The river was soon raging, the roads were like rivers, yet the day before it had been beautiful. Today has been sunny, even slightly warm, and that poor kind soul had to come out on one of the wettest days that we've had for a while, and that's saying something after this summer. If only she'd seen the beauty of the area ....but the cloud wasn't showing her any of that. And she said she was on her day off, but came down so that I would know at least one person I would be speaking to if there were problems. "Just get in touch hen, it's nae bother" she said in her broad Glasgow accent.
She was surprised I wasn't more annoyed and hadn't complained more about the phone ringing it's phantom ting any hour of the night and day. Said she would be really mad. Yes, it is more than annoying but hopefully that will be sorted out when a Serco line expert comes middle of the week. I'm fingers crossed he'll have the magic solution which BT didn't. The important thing is that the monitoring system is doing its job. .....and as if on cue, just as I'm about to publish this post, the phone rings .....once.